I have not paid yet.
If no payment is received for an order paid for by wire transfer or check, the order is suspended in our system. The product will not be delivered. We will remind you about this open order by e-mail, so that you can either make a payment or cancel the order yourself using the link contained in the e-mail.
We generally reserve the right to withdraw from the contract in the case of non-payment.
I have already paid.
For questions about a cancellation, please contact our customer service and briefly explain why you would like to cancel the order.
Your request will be reviewed within 2 business days. We will notify you of the result by e-mail. Any credit will be refunded to your credit/debit card, if used when ordering, or you will receive a wire transfer or check (U.S./Canada).